Our standard upper weight limit is 12 stone.
All riding hats have to comply with the latest BS standard, All PAS 015 and VG1 (either must be kitemarked). If you bring your own we will check that it meets this standard. If it does not, we will require you to wear a RHEC hat which you can hire from us for free.
Loose trousers or thick leggings are most comfortable for riding. Tight jeans can be restricting. You will need to wear flat shoes or boots with a small heel – not wellingtons or trainers. We have a small selection of boots in limited sizes that you can hire from us for free.
We take all bookings and cancellations over the phone or you can email us and we will call you back. You can call us on 01908 666434
We kindly ask for payment when booking to secure your slot.
You can pay by credit card, debit card or cheque. We accept all major credit cards except American Express and can take your payment over the phone on 01908 666434
We ask for 48 hours notice for a cancellation of a lesson. Otherwise the full fee will be payable.
We ask you to fill in a rider registration form before you ride with us for the first time. This enables us to make sure we have the right details for you and for us to match you with the right horse or pony. If your details change then you must inform us before you ride again.
You can complete this and email it to us before your lesson or you can complete it when you come to ride. If you choose to do the latter please arrive at least 10 minutes early for your lesson as our lessons start promptly.
Being safe on and around horses is our highest priority and we take all reasonable care to provide suitable horses and ponies for all our clients. However horses, like all animals, can be unpredictable and we advise you to take out full personal accident cover.
In the event that a rider is not capable of the riding required for a particular ride, we reserve the right to request that rider not commence and/or continue that ride. Determining the level of experience and/or suitability of a rider is at our sole discretion.
We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.
You reserve the right to change to another horse/pony, providing one is available, and it is practical and safe to do so.
Here at The Ride High Equestrian Centre we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. When you book, we need to know your name, address, phone number and payment details. This allows us to process and fulfil your requirements. You have the option to withhold personal information that is not required for providing the service you have requested from us. Your details may be made available to Insurers and other concerned parties in the event of an accident or other incident.